Demolition Australia Co (“we”, “us”, “our”) is committed to protecting the privacy of individuals who interact with our business, including visitors to our website, clients, suppliers and project stakeholders.
This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access or correct that information or make a privacy complaint. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may collect personal information including your name, email address, business or organisation name, project address or site location, and any other details you choose to provide when you submit an enquiry or quote request through our website.
We also collect limited technical information automatically when you use our website, such as your IP address, browser type, pages visited and the date and time of your visit. This information is used in aggregate to improve our website and services.
We collect personal information directly from you when you complete a quote request or contact form on our website, correspond with us by email, or engage with us in the course of a project or commercial relationship.
Where practicable, you may deal with us anonymously or under a pseudonym; however, this may limit our ability to respond to your enquiry or provide our services.
We collect, hold and use personal information to respond to enquiries and quote requests, to scope, price and deliver our services, to manage our relationships with clients, suppliers and subcontractors, to meet our legal, safety and regulatory obligations, and to improve our website and services.
We do not sell personal information to third parties, and we do not use personal information for direct marketing without your consent.
We may disclose personal information to our related entities and service providers who assist us in operating our business (such as IT and hosting providers), to professional advisers, and where required or authorised by law, including to regulators and government agencies.
Where project delivery requires it, relevant site and contact details may be shared with subcontractors and consultants engaged on the project, strictly for project purposes.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information submitted through our website is stored on secure systems with access limited to personnel who require it to perform their duties.
We retain personal information only for as long as it is needed for the purposes described in this policy or as required by law, after which it is securely destroyed or de-identified.
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date or incomplete. We will respond to access and correction requests within a reasonable time.
To make a request, contact us at estimating@demolitionaustralia.com.au.
Our website may use cookies, browser storage and similar technologies to support core functionality, understand how visitors use the site and attribute quote or call-back enquiries to a landing page and campaign. We retain page paths, referral paths and campaign identifiers such as UTM parameters or a Google click identifier; arbitrary page query strings are not retained for attribution.
Analytics and campaign data may be processed by analytics providers including Google. A phone-link click is recorded only as an interaction and is not treated as a completed telephone call. You can configure your browser to refuse cookies or clear browser storage; some features of the website may not function fully as a result.
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us at estimating@demolitionaustralia.com.au with details of your concern. We will investigate and respond within a reasonable period.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, together with the date it was last updated.